Before you order
What a print is, what you can change, when it arrives and what happens to what you type. Anything else goes to a person.
What exactly do you print?
The preview you saw before paying, without the watermark: the same sky, your line, the date, the local time and the place, set exactly as they were on screen. Nothing is redrawn or retyped after you pay.
What if a word, a date or a place is wrong?
Open your order page from the confirmation within 24 hours of payment and ask for a change. We render it again and you check the new version before it prints. No fee – or cancel there for a full refund.
Does it come framed?
No – it is unframed. The print is a 30×40 cm archival pigment print, rolled in a rigid tube, and any standard 30×40 cm frame fits it, so the frame is yours to choose. The room and the frame around the print at the top of our home page are a visualisation, and each print shown there is a render of the print file.
When will it arrive?
You get a named ship-by date at checkout, before you pay. A change you ask for after paying moves it, and we tell you when it does.
What happens to what I typed?
Your line, your place and your date make your print and do nothing else. Shopify is sent a reference and a price, never your sentence or your coordinates; the printer gets the finished picture and the address on the parcel. A design you start and abandon is deleted within 7 days, nothing you write trains anything, and if you ask us to erase your order we erase it in the database, the files and the backups. The privacy page sets out how long each of them lasts.
Can I send it back?
Damaged in transit or wrong on our side: we reprint or refund, with no restocking fee. A correct print of the moment you chose is the other case – it is made for you alone and cannot be sold to anyone else, which is why personalised goods carry no 14-day EU withdrawal right. That is what the preview is for: you check the file before you pay for it.